Photograph the Plant
Show the complete plant and clearly document the damage.
Plant Quality Guarantee
We Stand Behind Every Direct Plant.
If a plant arrives damaged, contact us promptly. Our team will review the shipment and help make it right.
7 daysto report arrival damage3 photosplant, packing slip and box when possibleNo feefor approved damage replacement
If Your Plant Arrives Damaged
Send Us What We Need to Help.
Report shipping damage within seven days of delivery so we can review the condition and arrange an approved replacement.
Keep the Packaging
Photograph the packing slip and shipping box when possible.
Email Our Team
Send the images and order details to [email protected].
Ongoing Help
Long-Term Plant Support
We are here with advice, troubleshooting and growing guidance if your plant encounters issues after arrival. Email our team with photos and a description of the growing conditions.
Review the care guideBefore It Ships
Cancellations
Orders process quickly and often ship within 24 business hours. Cancellation requests must reach us by 8:00 a.m. Eastern the following business day. Once packaged and shipped, an order cannot be canceled or adjusted. There is no cancellation fee.
After It Ships
Returns
To protect the health and integrity of the growing operation, plants cannot be returned after shipment.
Start a Claim or Ask a Question
Contact the Direct Team.
Include your order number and relevant photos for the fastest assistance.